Support
Please write from the e-mail you use to sign in, so we can find your account.
Common questions
How do I connect my bank?
Open Bank, tap “Connect a bank”, choose your bank and sign in through Plaid. Your bank password goes to Plaid and your bank, never to us. New transactions then appear in your inbox on their own.
My bank isn't listed or the connection failed.
Try again in a few minutes; banks sometimes have short outages. If your bank isn't supported, download a CSV statement from your bank's website and use “Load a file” instead.
Why do I see a transaction twice?
Pending card charges can show up again when they post. Delete the extra line, or write to us with the date and amount and we'll look into it.
How do rules work?
When you set a category for a transaction, you can save it as a rule. Future transactions with the same description get that category automatically.
How do I cancel my subscription?
If you subscribed in the iPhone app: open Settings on your iPhone → [your name] → Subscriptions → Money CheckIn → Cancel Subscription. If you subscribed on the web: open the App → Settings → Subscription → Manage. You keep access until the end of the paid period.
How do I get a refund?
Purchases made in the iPhone app are refunded by Apple: go to reportaproblem.apple.com. For web purchases, e-mail us.
How do I disconnect a bank?
Open Bank → Accounts and tap “Unlink” next to the bank. We stop receiving its data right away.
How do I delete my account and data?
Open Settings → Delete account. This removes your account, transactions and bank connections. If you have an Apple subscription, cancel it in your iPhone settings as well, since Apple bills it separately. You can also ask us by e-mail.
Is my data safe?
Yes. Connections are encrypted, bank access tokens and transaction descriptions are encrypted in our database, and we don't sell data or show ads. Details are in our Privacy Policy.